← Passwordless Setup Guide

Set Up or Reset Your Password

For when an older program still asks for one.

Why would I need a password?

Your everyday Microsoft sign-in — email, Teams, files — is now passwordless. But a few older programs haven't caught up yet, and they still ask for a password instead of approving you on your phone.

Your BestPack account does have a password behind the scenes, even if you've never used it. If one of those programs asks for it, you can set it up or reset it yourself — from your phone, in a couple of minutes, with no call to IT.

Which one sounds like you?

Path A

I know my current password

You just want to change it to something new. One quick step.

 Path B

I don't know my password

Never used it, or can't remember it? Your phone can prove it's you and set a new one.

Path A

Change a password you know

1

Change it at My Sign-Ins

Go to mysignins.microsoft.com/security-info, sign in (approve on your phone), and choose Change password. Enter your current password, then your new password twice, and click Submit. That's it — you're done.

Change password
Security info — Change your password

Path B

Set or reset your password

1

Start the reset

Go to aka.ms/sspr on any device. Enter your BestPack email and the characters shown, then click Next. Select I forgot my password and click Next.

"But I never had a password to forget"

That's fine — choose I forgot my password anyway. It's the same process whether you're replacing a password you can't remember or setting one for the very first time.

Enter email
Get back into your account — enter your email
Verify identity
Enter the characters shown to verify it's you
2

Prove it's you with your phone

For verification, choose Approve a notification on my authenticator app and click Send Notification. Approve the request on your phone, then enter your new password twice and click Finish. You'll see confirmation that your password has been reset.

Picking a strong password

  • Use at least 12 characters, mixing uppercase, lowercase, numbers, and symbols.
  • A passphrase like SunshineCactusOrange42! is easy to remember and hard to guess.
  • Never share your password with anyone — including IT.

Need help?

Visit bestpack.modernit.com or open the Modern IT app in Teams for self-service support and to submit a ticket.

Our team will respond promptly and walk you through any issue.

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